FAQ

Still have questions? Visit our FAQs.

IPTV Definition

Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously.

Advantages

One of the advantages of IPTV is its capability to get easily integrated with other IP-based services such as VOIP or high-speed internet. It uses the existing computer network. Hence, no use of cables and is hassle free. It distributes live or prerecorded TV and video/audio over the preexisting network.

FAQ


How soon will my service be processed?

Most orders are filled within 10 mins to 4 hours. But sometimes It can take up to 12 hours for an order to be delivered. If you don’t hear back from us within 12 hours please contact us 

I am getting login/possword on my screen?

This occurs when your MAC address doesn’t match the one on the system. Reasons can be that you didn’t provide MAC address or gave wrong MAC address.

When you don’t provide MAC address, we create one for you assuming you are using STBEmu in which you can edit MAC address.

The MAC address should start from 00:1A:79:xx:xx:xx. If your device MAC address starts different than this mean that you need to download app where you get MAC address in this format.

If your see this error please provide us your correct MAC address by contacting us

My iptv freezing/buffring problem?

This problem can be from multiple reasons. We will try to explain some. Before that we want to explain that we don’t manage or have access to the any content on IPTV. It your service provider (VooDoo, Express, Crown etc) who keeps improving their services.

Some times its due to servers overload. So choose IPTV that you know is reliable.

It can also be due to your box cached memory and processing power. Restart box once a week

I can be due to poor bandwidth service.

Mostly IPTV providers fix it within sometime. We have nothing to do with it. So choose IPTV wisely.

EPG is not showing.

What is the currency of this site?

Channel isn’t working?

Kodi Apps Authentication Error

STB Emu app error?

Can I get a refund or cancel?

EPG is not showing?

EPG is available for most channels but not all.

EPG is not available in Gold IPTV but its most stable IPTV service.

We want to let you know that we don’t have any access to any content.

It can be due to multiple reasons.

Its IPTV providers (VooDoo, Express, Crown etc) who manage their EPG. In some IPTVs EPG is blocked for sometime and get back on eventually. We have nothing to do with it.

Kodi app in most cases fails to fetch the EPG.

Premium IPTV m3u link users:

Some m3u Players/apps fails to fetch EPG and you have to manually add EPG link in settings. You will get EPG link in email.

What is the currency of this site?

Channel isn’t working?

Kodi Apps Authentication Error

STB Emu app error?

Can I get a refund or cancel?

Channel isn't working?

It is very common in all IPTVs that a channel can be blocked and stop working. But its soon replaced.

We want to explain that we don’t manage or have access to the any content on IPTV. It your service provider (VooDoo, Express, Crown etc) is responsible for their services.

So choose your IPTV wisely.

Kodi apps authentication error?

There can be multiple reasons for this error.

70% Kodi users on a PC resolved this error by deleting the Kodi app and downloading from official site of Kodi. Even downloaded from Micrsoft store gave this error in most cases.

Make sure you have enetered the right MAC address and URL in Stalker Client

In some cases you can copy/paste the Portal URL in a browser. It will redirect you to a new URL. Copy that URL and past in Kodi.

What is crruncey of this site?

All prices are in CAD $

STB Emu app error?
  • Most common error in STBEmu is that after setting up the profile you don’t Exit the app from menu. The app stays open in background and restart doesn’t happen to let settings change take place.

Make sure you exit app from menu.

  • Some people will paste the Portal url in “Inner Portal URL” instead of “Portal URL”

You have to replace “Portal URL” and leave the “Inner Portal URL” empty.

  • Make sure you use http:// before the URL.
Can I get a refund or cancel?

This is a non-refundable service. You agree to our terms when you make the purchase.

What is IPTV ?
IPTV refers to Internet-based Protocol Television where internet is used to deliver TV programs & Videos that are either live or on demand. IPTV is a system where digital television service is delivered to the subscriber through Internet protocol technology via the medium of broadband or internet connection.
How does IPTV work?
With traditional TV, programs are broadcast by being turned into radio waves and beamed through the air to a rooftop antenna on your home. The antenna converts the waves back into electrical signals and your TV set decodes them to make its sound and picture.
Types of IPTV services ?
1) Video on Demand

2) Near Video on Demand

3) Time-shifted TV

4) TV on Demand (TVoD)

5) Live Television

still have questions?

1 – WHAT IS IPTV? Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

2 – WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMING? Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

3 – WHAT DO I NEED TO LOOK FOR TV? To install and use the IPTV, you need the following: High-speed Internet connection (recommended or higher) at least 4.0 Mbps. A functioning Smart TV. The recipient of the IPTV us.

4- HOW DO I CHECK MY INTERNET SPEED & QUALITY?
Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement.
http://www.speedtest.net/

5 – CAN I USE THE IPTV AS I LIVE IN AN APARTMENT? Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV, and watch your favorite programs on the go or at the temporary destination.

6- CAN I BUY THE IPTV IF I DO NOT COME INTO CONSIDERATION FOR SATELLITE SERVICE? Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 4.0 Mbps or higher.

7- WHY I CAN’T ACCESS MY ACCOUNT?
First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.

8- I AM NOT IN OR FROM USA/CAN OR THE UK. CAN I STILL SUBSCRIBE?
Yes. Our service is available worldwide to everyone. 

9- CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

10- WHAT PAYMENT METHODS ARE AVAILABLE?
Pay with your Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.

11- DOES MY SUBSCRIPTION START TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT?
Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.
Example:
David subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM. David subscription is starting to be active from February 2nd 00:10 AM for next 3 months.

12- HOW TO CHECK MY DEVICE?
– Check if you entered your activation details correctly.
– Check your network connection, reboot your router and device, and then try again.
– If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
– Your Internet needs to be minimum b Mbit Download and 1 Mbit upload speed.
– Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– If your network connection is no problem, please check whether your account is used on other devices.
– Please visit www.whatismyip.com by using a computer, and send us IP Address you see displayed for restoration.
– Check if the device/app/program got the latest software and firmware updates.
– Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
– Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
– Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
– Try uninstalling and reinstalling your app/program, your activation will not be lost.

13- MY CHANNELS ARE NOT WORKING?
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service.
Please use the guidelines below before reporting a channel:

– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

14- CHANNEL ISSUES?
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

15- BUFFERING ON CHANNELS?
Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

16- ALL CHANNELS ARE BLANK?
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

17- SOME CHANNELS ONLY HAS SOUND WITHOUT VIDEO?
Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:

1. Go to Settings in your device/app/program.
3. Choose Native for the Decoder.
4. Restart.

18- SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/BROKEN VOICE)?
We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

19- MY M3U LINK IS NOT WORKING?
If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting.

20- CAN’T WATCH I AM BLOCKED?
Please check whether your account is used on other devices.
If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.

We only restore it for 2 times for 1 subscription. If your account is banned again after restoration please contact us.
*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

21- WHY MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR?
-Did you give us the correct MAC address?
-Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
– Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher?
– Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
– Are your device’s specs powerful enough to effortlessly handle live HD streaming?
– If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
– If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
– If you’re using a MAG box have you tried restarting your device?
– If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
– Have you double-checked the server portals we sent you in the activation e-mail?